Shipping

What are your shipping rates ? What shipping methods are available? When will you ship my items? When will I receive my order? Do you offer free shipping? How can I track my order? Do you ship to P.O. Boxes?

Ordering

Is it safe to use my credit card with Cellular-Blowout.com? How secure is my personal and credit card information at Cellular-Blowout.com? What credit cards do you accept? How do I know my order went through? I made a mistake in my order. What do I do? Will you charge tax on my order? When will my order actaully ship out? What is my order number?

Returns

What is your return policy? How do I return an item? My item was damaged in shipment. What do I do? Are shipping charges refundable? Do you charge any restocking fees?

Unlocked Phones

Unlocked Cell Phone FAQ's? How do I receive your special offers?

Customer Service

What are your customer service hours? What is the best way to contact you? What is your customer service email address? What is your address and phone number?

Shipping

1. What are your shipping rates?

Please refer to the shipping rate chart below for shipping rate estimates : 1 item $4.99 2 items $7.95 3 items $9.95 4 items $12.99 RUSH DELIVERY (UPS Priority 2-3 Day) starts at $16.99 International Shipping $28.00 *additional shipping charges for cell phones or other large orders may apply based on your choice of shipping method - **see freight calculator in shopping cart - click apply button to view shipping charges BEFORE sending order. All phones are sent UPS insured for your protection.

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2. What shipping methods are available?

We ship orders via United States Postal Service (USPS), USPS Priority Mail, and UPS. You will be able to select your desired shipping method when placing your order. All orders shipping to a P.O. Box are shipped via USPS. Most accessory orders will be shipped via USPS when ground delivery is chosen. Go to top

3. When will you ship my items?

*Most items leave our warehouse within one to three business days from the time you place your order. If the item you have requested is out-of-stock or discontinued we will ship what is in stock and put the remaining item(s) on back-order to be shipped when/if available. You will not pay any additional shipping charge for second shipment of back-ordered items. We will notify you of unavailable items via the phone number or e-mail address you provide. Note: some unlocked phones may be special-order and could require extra time to ship. We may also bundle orders and buy phones in large quantities in order to get the best price. This may delay your order. We are able to get the best prices because we get phones from all over the world, so please be patient. CREDIT CARD PROCESSING TIME: Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment. Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Also, for security reasons, voice confirmation may be required before we can process your credit card for payment. This may delay your order. Go to top

4. When will I receive my order?

*Most items leave our California warehouse within one to three business days from the day you place your order. Time in transit for ground shipping is generally 1-3 business days to the Western U.S., 3-5 business days to the Midwest and 4-8 business days to the Eastern U.S. If an item is not in stock, we will ship what is in stock and back-order the rest. As soon as it becomes available, we will ship the back-ordered items at no extra shipping charge. International shipping and delivery times vary. Note: some unlocked phones may be special-order and could require extra time to ship. We are able to get the best prices because we get phones from all over the world, so please be patient. *SPECIAL HANDLING ON CERTAIN FACEPLATE DESIGNS. We have the world's largest selection of phone faceplates and covers. From time to time, certain designs may have to be special ordered and may require a little extra time to get to you. So please be patient, we guarantee it will be worth the wait! Go to top

5. Do you offer free shipping?

Yes. We offer free shipping if you order 4 or more items. Use code "freeship717" in the check out. Because of the high shipping and handling costs, we cannot offer free shipping on Unlocked Cell Phones, only accessories. Go to top

6. How can I track my order?

To check the status of your order use the following link and reference your order number (starting with the letter "C"): CLICK HERE TO CHECK YOUR ORDER STATUS. Also, once your order has shipped, you will receive an email confirmation with the shipping/tracking # for your packager. Go to top

7. Do you ship to P.O. Boxes?

Yes. Since we ship orders via United States Postal Service, we are able to offer shipments to P.O. Boxes. Please select the ground shipping method when shipping to a P.O. Box. Go to top

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Ordering

1. Is it safe to use my credit card with Cellular-Blowout.com?

Yes. Shopping at Cellular-Blowout.com is safe. We wouldn't have it any other way. We guarantee that every transaction you make at Cellular-Blowout.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Cellular-Blowout.com. Here's how the guarantee works. Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Cellular-Blowout.com will cover the entire liability for you, up to the full $50.00. Cellular-Blowout.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Cellular-Blowout.com while using the secure server. Go to top

2. How secure is my personal and credit Card information at Cellular-Blowout.com?

We go the extra mile to ensure safety and privacy of your personal and credit card information. Under no circumstances will this information be shared with any third party. Our database is designed such that all credit card numbers are automatically deleted from our system 30 days after an order is placed. Go to top

3. What credit cards do you accept?

We gladly accept Visa or MasterCard. If you place an order, your credit card will be charged by "Cellular-Blowout.com". Some items are "special order" items and we may charge your credit card before ordering the item. Go to top

4. How do I know my order went through?

Right after you submit your order, if you provide a valid email address, Cellular-Blowout sends you an email confirming that your order has been received. This email details a listing of the items you ordered and provides relevant information pertaining to your order. It's always a good idea to review that email to make sure you ordered correct items and quantities. You will also receive a second email after your order has shipped. This email will contain a shipment tracking number for your reference. Go to top

5. I made a mistake in my order. What do I do?

We all make mistakes. In case you need to change your order, we ask that you contact us as soon as possible. Click here to contact us. Please do not place a new order. Your credit card will be billed twice. Go to top

6. Will you charge tax on my order?

Since we are a California based company, California law requires that we charge applicable sales tax to orders from residents in that state. No taxes are charged to residents of any other state. Go to top

7. When will my order be shipped?

Most orders will ship within one to three business days. We make every possible effort to make sure your order ships as soon as possible. We want you to be happy and we want you to be a long-term customer. Note: some unlocked phones may be special-order and could require extra time to ship. We are able to get the best prices because we get phones from all over the world, so please be patient. Go to top

8. What is my order number?

Your order number can be found in the subject line of the email sent to you upon receipt of your order. It's the Cellular-Blowout-XXXXX". The same phrase also appears in the top line of your invoice sent along with your shipped order. 9. If I change my mind and need to cancel my order, what do I do?A: Contact us as soon as possible. Click here to contact us. If your order has not been shipped, we will cancel your order. Cancellation is not final until we have confirmed it with you. Once an order has been shipped, it cannot be cancelled. Note: Credits are issued within three days of receiving returned product. Although your refund was processed by Cellular Blowout, your Credit Card company does have 30 days to post it to your acct. on their end. If you are having trouble seeing our refund please call customer service and we will assist you with a reference # you can supply your bank so they can locate and post the refund. Go to top

Returns

1. What is your return policy?

Return Instructions Updated Nov. 12, 2009 (Please read the Return Policy prior to returning your purchase to Cellular-Blowout.com) - Place the manufacturer's box into a shipping carton. - Please do not place stickers or shipping labels on the original manufacturer's package. - For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages. Your Name Your Address Your City, State, Zip Cellular-Blowout.com RMA# __________ 29399 Agoura Road Suite 103 Agoura Hills, CA 91301 THE CUSTOMER AGREES TO BE BOUND BY THIS RETURN POLICY RETURN POLICY No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back to the customer at customer's own expense. An RMA number is valid 7 days from issued date and product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories. Product must be 100% complete with ALL original box(es), packaging materials, manuals, and other accessories and documentation provided by the manufacturer. Please see missing item standard pricing for more details. REPLACEMENT AND EXCHANGES All returns must be accompanied by your ORIGINAL sales receipt. Product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories. DEFECTIVE items can be returned directly to Cellular-Blowout.com within 3 day period of receipt of merchandise. All NON-DEFECTIVE returns are subject to a 15% restocking fee. Any returns (Defective, Non-defective returns) not returned in "Like New Condition" including missing the original box, packaging material, accessories or manuals are subject to a 15% restocking fee and additional charges may be assessed for products returned without all aforementioned items. The Customer pays shipping for all returns to Cellular-Blowout.com. Cellular-Blowout.com recommends you both fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. Cellular-Blowout.com will not be responsible for any damages to returned shipments. Expected turn-around-time for all exchanges is 4 business days from the day we receive the returned product. Although Cellular-Blowout.com will strive to process claims within 4-5 business days, shortage of inventory, overload or other special circumstances may delay the process. Cellular-Blowout.com ships back to the Customer via Ground service in the continental US, unless customer would like to pay extra for expedited shipping. All claims for manufacturer's defects or shipment error must be made within the 3 days of delivery. RMA number must be visible on all return shipment labels or packages will be refused and returned back to you. A copy of the invoice must be included in returning package. Shipping charges are non-refundable. Physical damage will void all warranties. Under no condition will Cellular-Blowout.com cross-ship any item. Cellular-Blowout.com reserves the right to swap with the equivalent product for all replacements and exchanges in the event Cellular-Blowout.com is unable to exchange for the same products. 10% restocking fee applies to any cancelled order that has been shipped from our warehouse. PLEASE NOTE: Before returning any product us, you first MUST obtain a Return Merchandise Authorization (RMA) number. Any returns mailed to us without a pre-approved RMA will be refused without notice and automatically returned. To obtain an RMA, please CLICK HERE to contact us (request must contain your full name, order number and contact phone number.) RMA number once issued is only valid for 7 days only from the date of issuance. Please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any loss or damage. MISSING ITEMS STANDARD PRICING Damaged box/missing inside shell pkging: $5-15 Missing Headset: $13.00 Missing Battery: $20.00 Missing Manual/CD: $10.00 Missing SD Card: $15-38.00 depending on the GB of Memory card Missing Leather Pouch/Case/Holster: $5.00-15.00 (Package contents differ with each item hence the accessories listed above may or may not be included in your package) Go to top

2. How do I return an item?

Click here to contact us. One of our customer service representatives. They will try to solve your problem and if they cannot, we will issue you an RMA number. Go to top

3. My item was damaged in shipment. What do I do?

If your item is damaged in shipment, please contact us immediately. Click here to contact us. Go to top

4. Are shipping charges refundable?

Shipping charges are refunded only in cases where there is an error on our part or if you do not receive the correct item. Go to top

5. Do you charge any restocking fees?

Restocking fees may apply on non-defective returns, unauthorized returns, returns requested after the initial 3 day RMA period, returned phones with more than 15 minutes of talk time, returned phones which do not include all accompanying accessories, and items which are not delivered to our offices by the RMA expiration date. Go to top

Unlocked Phones

1. Unlocked Cell Phones FAQ's

Unlocked Phones-FAQ Cingular, T-Mobile and other GSM providers: these networks can support "Unlocked GSM phones" There are four GSM bands: 850, 900, 1800, and 1900. Different geographical regions use different GSM bands. Call your service provider to ensure band compatibility. The phone must run on all of the bands that your service provider uses to ensure full coverage. For example, if your service provider runs on the GSM 850, 1800 and 1900 bands, the phone must run on the GSM 850, 1800 and 1900 bands as well. Once a SIM card is inserted, the phone will be ready to make phone calls. Internet and messaging options, however, are carrier-specific and must be set up with your service provider. All phone descriptions should include the bands that it runs on. If this information is missing, please notify us and we will provide this information to you. Returned phones will not be accepted due to lack of band compatibility. Verizon: This network will support any phone with the word "Verizon" in the description. Take your new phone to your local Verizon dealer for activation. Sprint and Nextel: We do not currently offer any phones compatible with these providers. Q: What is an unlocked phone? A: Our unlocked phones are factory direct from their manufacturers. Most cellular phone factories are overseas. They will work with any GSM service provider that uses SIM cards and matching bands. Q: What is the difference between your unlocked phones and the locked phones that cellular service providers sell? A: Almost nothing. The phones that service providers sell are "locked" to work only with that particular service provider's SIM cards. Some service providers have specific contracts with other companies for specific programming that we may not able to provide. Some phones may not be defaulted into English straight from the factory. And we do not make you sign any contracts for the good deals that we offer. Since these phones are not yet assigned to a carrier, carrier-dependant features such as messaging and Internet options may not be configured. Please contact your service provider to configure these settings. Q: Will my phone order be shipped the same day that I place it? A: Please refer to our general shipping policy. In addition, in order to curb Internet fraud we review all orders for validity before they ship. This usually means that your order can ship within 2 to 4 business days after they are placed. Q: Can I ship the phone to a different address then my billing address? A: Yes. Simply call your credit card company and add the other address as an authorized shipping address. We will contact your credit card company and verify the addresses. PayPal orders must ship to a PayPal confirmed address. Q: It's been 4 business days since I placed my order and I still haven't received my tracking number. Is there a problem with the order? A: Not necessarily. As all orders are thoroughly reviewed before shipping this may necessitate us contacting you. Please contact our customer service department for more information. Q: Do you ship phones internationally? A: Yes. We will ship to Canada and Mexico. If you need the phone shipped anywhere else please contact customer service for a shipping quote. Q. What kind of accessories does my new phone come with? A: All phones are worldwide unlocked phones. They come with a standard European charger with an American adapter, also all phones come with their respective batteries. Some phones may come with American chargers. Any other accessories will be specified in the description on our website. Q. Does my cellular service provider support unlocked phones? A: Yes. As long as you match the network to the phone. Therefore a GSM phone will only work with a GSM network. Please check with your provider for what kind of a network they have. If you call the customer service department of your cellular provider they should be able to tell you which GSM frequencies are running on their cellular towers. Also find out what frequencies run on the towers in the areas that you like to visit. When you purchase a phone make sure that the phone can reach all the frequencies that you are going to be using. This is will ensure maximum area coverage. Q. I can't get my internet to work on my unlocked phone with my provider. Is there something that I can do? A: Yes. Just call your service provider customer service (usually 611) and tell them to send you a data packet for the service that you need. Q. I called my service provider and they sent a data packet but it still doesn't seem to work is there a way to manually configure my phone? A: Yes. Please follow the links below: T-Mobile Q. I opened my phone and used it once can I return it? A: No. Please refer to the return policy. Q. My phone seems to be defective. Am I stuck with it? A: No. Click here to contact us to get RMA number assigned before you return the item. We will attempt to find out what is wrong over the phone. We may need to get your phone back to take a look at it and fix it. If we can not fix the phone a replacement will be sent. Phones returned for repair must be returned within 3 days of receipt of merchandise and must have less than 15 minutes of talk time. We do our best to get you your phone back quickly, however we can not predict or control the time restrictions or the decision of the manufacturer. Q. If I have to send my phone back will I get a spare to use in the meantime? A: No. We do not send out spare phones. Q. My phone was damaged in transit what should I do? A: When you receive your phone from UPS you need to inspect the phone, make sure that it is in satisfactory condition and then sign for it. If there is anything wrong with the phone DO NOT sign for it. Simply give it back to UPS and call us for a replacement. Signing for the phone indicates that you have inspected it and it is in good condition. Q: Do the unlocked phones have a US warranty? A: We offer a 7 day warranty on all phones. Go to top

2. How do I receive your 25% off coupons?

Simply join our mailing list and we will email you your coupon whenever we conduct our next coupon campaign. Please click the link at the bottom right of our homepage and enter your email address. Go to top